4 Reasons Why Good Customer Service Is Important

4 Reasons Why Good Customer Service Is Important

Many business owners fail to realize just how important good customer service is for the overall health of the business. This can be a huge mistake since good customer service isn’t just important. It’s vital. why? Check out these four simple reasons.
Provides value: Great customer service should focus on treating customers well, answering questions, and exceeding their expectations. This approach helps businesses engage customers and build strong relationships.
Retains customers: Keeping loyal customers is less expensive than getting new ones. Research shows that it costs about six to seven times more to attract new customers than to retain existing ones. Satisfied customers become devoted buyers when a business is trustworthy.
Creates endorsements: Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Research shows that people often make purchasing decisions based on recommendations from family and friends, rather than on advertising messages.
97 percent of customers will tell others about very good or excellent customer service experiences.
70 percent would spend more money with a company that has excellent customer service.
24 percent will return to businesses two or more years after a good customer service experience.
59 percent would try a new company to receive better customer service. (Survey Monkey)
Reduces employee turnover– Employees want to work for businesses that appreciate worker contributions, encourage new ideas and treat customers fairly. When people work for an employer that provides excellent customer service, they are more engaged in their work and become an advocate for the business. They are more willing to stick with the company through business challenges and economic changes.
At Dreamworks, we are committed to giving the customer the best service possible. It is one of our core values and it shows in the quality and affordability of our products.
Visit any of our stores and follow us on social media.
DWStore Ikeja
5, Oremeji Street,
Beside Polaris Bank,
Computer Village,
Ikeja, Lagos.
+2348080642684,
+2348027674904
DWPremium Store Lekki
Shop C9, Lennox Mall,
Admiralty Way Lekki Phase 1,
Lekki, Lagos.
+2349029287352,
+2349027256859.
Dreamworks Abuja Office
Shop 5, Cappador’s Center, Alexandria Crescent,
Behind Banex Plaza, Wuse 2, Abuja.
Call: 0812 815 8673
DWPremium Store Aromire
D’Podium Event Centre
No. 31B Aromire Avenue,
Off Adeniyi Jones Ikeja Lagos
+234907 301 6346
DWStore Surulere
103, Bode Thomas Street,
Surulere, Lagos.
+2348027675147