Zoom etiquette: You’ve probably broken at least one of these video chat rules

Zoom etiquette: You’ve probably broken at least one of these video chat rules

With coronavirus lockdowns and quarantines still in place in most states, many of us are using video chat as the main way to keep in touch with coworkers, family and friends. Whether you’re using Zoom, Skype, FaceTime, Google Meet or Hangouts, Microsoft Teams or one of the other video chat services available, you’ve probably encountered some distracting video chat behaviors from colleagues and friends, taking your calls off the rails.

Here are six ways you may be accidentally ruining your video chats and meetings, and how to avoid them.

Typing or otherwise being noisy while not on mute
In my experience, this is the issue that comes up the most — especially on large group calls. There is always someone who forgets to mute, and suddenly the whole group is bombarded by sounds of loud typing, a microwave running, a dog barking or a child shouting. Of course, these all come with the territory of working from home. But it’s all the more reason to keep yourself on mute unless you need to talk.

Not muting is not only distracting in general, it also is disrespectful to the person who is trying to get a point across. Luckily, Zoom has a handy trick to help you avoid being That Person: Keep your audio muted automatically by going to Settings > Audio > Mute microphone. To quickly unmute when needed, just press and hold the space bar down.

Looking at your phone or laptop
Just because you’re at home doesn’t mean everyone can’t see you staring at your phone instead of paying attention to the video meeting. Keep your phone to the side and turned over so you’re not tempted to glance at it. Looking away from the camera at other content on your laptop or monitor is also pretty obvious, and not the best look to whoever you’re supposed to be paying attention to. Keep other tabs minimized and your focus on the meeting.

In a smaller meeting, it’s courteous to explain why you’re looking so focused off-camera. In a larger meeting, consider turning video off if you can’t give the speaker your full attention.

Leaving the frame without explaining why
If you need to get up from a meeting for any reason — to go to the bathroom, get a drink or attend to a child or pet — you should give the others a heads up if you can, either verbally or in the chat option included in many of these apps. That way it doesn’t look like you’ve just disappeared for no reason. Otherwise, it’s better to hold up a finger to indicate “1 minute” and turn off the video camera until your return to the ongoing call.

Keeping the camera at a weird angle
Webcams can be tricky — you may think your laptop is in a fine position on your desk or kitchen table, but all your video chat companions notice is that they can see up your nostrils. Avoid this fate by propping up your laptop on some books or investing in a small stand, so that your camera is at eye level or even pointing down (more tips on that below). That way, the angle won’t take away from anything you have to say.

Figuring out the tech while on the call
There’s definitely a learning curve to telecommuting and using video conferencing services to host meetings and give presentations. But if you’re going to be doing something you haven’t done before — like share your screen or play some audio — do a trial run with a coworker or family member first, so you aren’t fumbling and wasting time while on the call. This will help you look more professional and keep things running smoothly.

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